Last Updated: October 14, 2026
At Eggs Time®, operated by Imex Leader, we want your order to arrive safely and as smoothly as possible.
This Shipping Policy explains how orders placed through EggsTime.com are processed, shipped, and delivered.
1. FREE SHIPPING
We offer FREE standard shipping on eligible orders delivered within the continental United States.
Free shipping may be subject to product, order, destination, or other restrictions displayed during checkout.
2. ORDER PROCESSING
Orders are processed after payment and order information have been successfully received.
Processing times may vary based on order volume, product availability, holidays, weather conditions, or other circumstances.
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
3. SHIPPING METHODS
Orders are shipped using a carrier selected by Imex Leader based on the order, destination, package size, and available shipping services.
Available shipping options, if applicable, will be displayed during checkout.
We currently do not guarantee expedited delivery unless an expedited option is specifically offered during checkout.
4. DELIVERY TIMES
Any delivery dates or transit times provided on EggsTime.com, during checkout, or in shipping communications are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or circumstances outside our reasonable control.
We process and ship orders in accordance with applicable law.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify your street address, apartment, suite or unit number, city, state, ZIP code, and other required delivery information.
We are not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
If you notice an error in your shipping information, please use our Contact Us form as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
6. P.O. BOXES
We currently do not ship to P.O. Boxes. Please provide a valid street address during checkout.
7. TRACKING YOUR ORDER
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the shipping carrier’s system to update after you receive your tracking information.
Once a package has been transferred to the carrier, tracking updates and estimated delivery dates are generally provided by the carrier.
8. DELIVERY PROBLEMS
If your tracking information shows a problem with delivery, please first review the carrier’s tracking information.
If you need additional assistance with your Eggs Time® order, please submit a request through our Contact Us form.
Please include your order number and relevant delivery information so our customer service team can review the issue.
We will provide reasonable assistance with carrier-related shipping issues where possible.
9. UNDELIVERABLE OR REFUSED PACKAGES
Packages may be returned to us if the shipping address is incorrect or incomplete, delivery cannot be completed, or the recipient refuses the shipment.
If a package is returned to us, please contact us through our Contact Us form.
Any refund, replacement, or reshipment will be determined based on the circumstances of the order, applicable shipping costs, product condition, and applicable law.
Because our products include food items, we may not be able to reship or accept returned products in certain circumstances.
10. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged or defective, or you receive an incorrect item, please report the issue within 7 days of delivery.
Please use the Report an Order Issue form available through our Return & Refund Policy page and provide your order number, contact information, a description of the issue, and photos of the product and packaging when applicable.
After review, Eggs Time® may provide an appropriate resolution, including a replacement or refund, depending on the circumstances.
Please do not return food products unless specifically instructed by our customer service team.
11. INTERNATIONAL SHIPPING
International shipping availability may vary by destination, product, and order.
For international shipping inquiries, please use the Contact Us form available on EggsTime.com.
If international shipping is available, applicable shipping charges, customs requirements, duties, taxes, or other charges may apply.
12. DELAYS OUTSIDE OUR CONTROL
Shipping and delivery may occasionally be delayed because of circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, government actions, holidays, or other unforeseen events.
We will make reasonable efforts to assist customers when a shipping issue occurs, but carrier delivery dates cannot always be guaranteed.
13. CONTACT US
If you have questions about shipping or need assistance with an order, please contact Imex Leader through the Contact Us form available on EggsTime.com.
Please include your order number when contacting us about an existing order.
Imex Leader
369 W. Grove Ave.
Orange, CA 92865
United States